Scale Up your Slack Connect Support

Your customers expect support in Slack Connect. However, none of your Salesforce tooling is in Slack to make this process effective! Never lose track of a customer request and Improve ticket resolution times by 30% with Centro Slack Connect Support. Time to "WOW" your customers and keep them coming back.

100%

Case Capture

8x

First Response Time

4+ Hrs

Saved a Week per Agent

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Top Support Teams Trust Centro:

Centro makes Salesforce easy! The Centro workflow features made it possible for our business to implement efficient processes for our teams who rely heavily on Slack for communication. Centro's write-back capability is essential and easy to set up. I love that Salesforce flows can be leveraged to easily enhance Centro workflows. A fun feature is that we can use emojis in Slack to trigger workflows. Centro support is truly the gold standard! If you use Salesforce and Slack you'll want this app!"

Honey Faye

Rescale

Adapts to your existing process

Live Slack conversation is linked to Salesforce Case record
Agents work where they want - Salesforce or Slack
Files automatically load to Case from Slack

Automate anything, with tools you already know!

Salesforce Flow - Case Swarm, Escalation, Channel Creation/Archive/Management
Slack Workflow Builder - Create Case & List Views in Slack
Snap to your existing processes to Slack, no need to learn a new tool

Support your customers in Slack Connect!

Create cases from customer messages in one-click
Keep customers posted with automated status updates
Structured experience, at the speed of Slack

Mini-Demo

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