Support customers at the Speed of Slack

With Centro, react quickly to Customer Cases in Slack or Slack Connect, without compromising your existing process. Agents work where they are, Salesforce or Slack - no hopping around. Delight your customers with a Slack-first customer experience.

8x

Accelerated First Response

30%

Faster Case Resolution

4+ Hrs

Saved per Week/Agent

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Top Service Teams Trust Centro:

"Pre-Centro, our response time ranged from 15 minutes to 1 business day. Now it's within an hour if not instant."

Marco Ramelb

First Vibes

Adapts to your existing process

Live Slack conversation is linked to Salesforce Case
Agents work where they want - Salesforce or Slack
Files automatically load to the Case from Slack

Slack-to-Case is here

Create Salesforce Cases from Slack
Initiate from Shortcuts, Emoji Reactions or slash commands
Supports Internal or Slack Connect Users
Salesforce Licenses for Submitting Users Optional

Automate Anything

No need to learn another tool - leverage Platform automation from Salesforce Flow or Slack Workflow Builder
Pre-baked solutions for Case Swarming, Escalations, Archive Channel and more
Snap your existing process into Slack, no need to rebuild from scratch

Support customers at the Speed of Slack

8x

30%

4+ Hrs

Marco Ramelb

Adapts to your existing process

Slack-to-Case is here

Automate Anything

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Start saving time in Slack and Salesforce