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Adapts to your existing process
- Live Slack conversation is linked to Salesforce Case
- Agents work where they want - Salesforce or Slack
- Files automatically load to the Case from Slack
Slack-to-Case is here
- Create Salesforce Cases from Slack
- Initiate from Shortcuts, Emoji Reactions or slash commands
- Supports Internal or Slack Connect Users
- Salesforce Licenses for Submitting Users Optional
Automate Anything
- No need to learn another tool - leverage Platform automation from Salesforce Flow or Slack Workflow Builder
- Pre-baked solutions for Case Swarming, Escalations, Archive Channel and more
- Snap your existing process into Slack, no need to rebuild from scratch
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