Centro brings the power of Salesforce's Agentic Platform to Microsoft Teams! Â
∙ Case Deflection: Solve internal or external customer questions with up to 83% deflection rate in Teams.
∙ Sales Acceleration: Create Deal Desk issues, get product answers and more.
∙ HR Questions: Resolve internal questions about policies, submit time off, and more.
∙Bespoke Agents: Centro exposes any Active Agent seamlessly into Teams. You build it, we expose it to your entire team!
Quick Facts
Pricing:Â Starts at $1500/org/month, Agentforce credits not included.
Requirements:Â The Centro for Salesforce and Centro for Microsoft Teams packages, Agentforce setup and configured.
Access to All:Â All users may utilize Agentforce if configure; Agentforce credits simply consumed. No Salesforce login requirements.
Agent Chat
Users can chat with your configured Agent as you designed! The chat can remain private, or they can add other in as they see fit.
Agents in Teams
Centro's Agentforce Add-on allows easy exposure to all Active agents in Teams. Our Agentforce Tab shows all active Agents, and users simply select the Agent they want to chat with!
Agent Notifications
Centro ships with Agent Actions to make follow up a breeze. Send a message to the appropriate channel or chat that a deal was closed or case was resolved? Just ask it!
