Deflect up to 83% of Cases in Slack and Salesforce with Centro AI
For 4 years, Centro has been solving unique Slack and Salesforce challenges with bespoke solutions we love. Don't take our word for it - check out our G2 reviews that rave about our approach. Centro customers never miss a thing in Slack, and issues are solved faster for IT and sales requests and external customer cases through Slack Connect.
But Centro takes things even further with Centro AI, our approach to bringing AI to organizations that is simple to use and monitor but solves even the most complex use cases. This will be the first in a series of blog posts on how our customers are safely embracing the new AI era, starting with Case Deflection.
How Centro AI Helps You Deflect Cases with Precision
Centro AI’s unique ability to integrate various data sources sets it apart. Your organization likely has valuable information scattered across platforms—Salesforce Knowledge, Case Resolutions, Confluence, PDFs, SharePoint, and more. Centro AI consolidates this information into one central resource, creating an Embedding record for each knowledge article. With Centro’s easy-to-use interface, employees or customers can ask questions directly within Slack, Salesforce, or Experience Cloud. In response, Centro AI instantly surfaces the most relevant, up-to-date answers, complete with links to supporting articles.
This approach has a proven track record - a large telecommunications company deflects up to 83% of cases before they even reach their support team (sorry, we can't tell you who, but maybe you can guess). They are now expanding to other use cases with confidence and a history of success. This was their first endeavor into AI, and they are not looking back.
Why Centro AI is Unique
Centro AI isn’t just about deflecting cases. Here’s why it stands out from the crowd:
1. Bring Your Data, Any Data:
Unlike other tools that limit you to a specific knowledge base, Centro AI allows you to bring in data from any source, ensuring you get the most comprehensive answers. Centro creates Embedding Records that will be surfaced to users as you see fit. 100% in your control: no mysteries as to where an answer is coming from!
2. Role-based Embeddings for Enhanced Security:
Centro AI gives you granular control over who can access specific articles and data points. With role-based embeddings, you’ll never have to worry about showing someone information they shouldn’t see—perfect for maintaining confidentiality internally and with customer interactions. You get to decide exactly who will see what, with no ambiguity. Want to show deep technical internal knowledge to your developers and made-for-consumption support articles to customers? No problem.
3. Continuous Improvement and Reporting:
We don’t just track the success of each Q&A session—we empower you to analyze it. Centro AI’s dynamic reporting highlights which articles deflect most cases and flag outdated information. Every Q&A is logged; you can see exactly what users are asking for the response and any subsequent actions. Did they accept the answer? Did they leave the session? Did they create a case they didn't need to? This means your knowledge base constantly improves, allowing you to remove irrelevant content and boost the visibility of what’s working.
4. A Clean, Intuitive Interface:
Your team is busy, and they don’t need another complicated system. Centro AI’s user interface is designed with simplicity, making it easy for technical and non-technical users to navigate. Whether in Slack or Salesforce, users can quickly access the information they need without hassle. If they don't get the answer they want, no problem. The beloved Centro Form will be auto-filled so the Agents can hit the ground running to solve the issue.
5. Competitively priced
There is no need to break the annual budget for AI. There are no crazy pricing schemes where you must upgrade your per-user license to eye-watering numbers. There are no gigantic minimum implementation fees—just a per-user price with a high consumption limit. Check out our pricing page here.
Adaptability for Every Business
Every organization is different, and Centro AI is designed to adapt to your unique challenges. Whether you’re a growing team managing internal IT tickets or a global enterprise handling customer inquiries, Centro AI scales with your needs—secure, reliable, and incredibly flexible. And our team of experts will be there every step of the way. Do you think your Salesforce and Slack implementation is "weird"? No worries - they all are.
Ready to Take Your Case Management to the Next Level?
Join the businesses already benefiting from Centro AI’s capabilities. Schedule a personalized demo with our sales team and see how our advanced Salesforce and Slack integration can help your organization deflect cases, save time, and improve efficiency.
